Call bus I.D. # to get real time arrival info

Great news for transit riders: As of noon Wedbus4. May 4, riders can call 905-639-0550 to enter the bus stop I.D. number to get real-time bus arrival time. Bus stop I.D. numbers are displayed on the bus stop signs across the city or riders can search by route through the new Integrated Voice Response (IVR) system phone line.

In June, real-time information will also be made available online which will feature a new mobile friendly website.

Phone disruption
In order to prepare the system, there will be a temporary shut-down of the customer service phone line (905 639-0550) May 4 at 10 a.m. for approximately 15 minutes. Please plan ahead by accessing the printable schedules online at under Schedules and Maps.

For urgent matters that are not schedule related, please use this temporary phone extension: 905-335-7869 ext. 6602. Note: This extension will only be serviced during the temporary customer service phone line disruption.

Written by Marianne Meed Ward

A Better Burlington began in 2006 after my neighbours said they felt left out of city decisions, learning about them only after they’d been made.

As journalist for 22 years, I thought “I can do something about that” and a website and newsletter were born. They’ve taken various forms and names over the years, but the intent remains: To let you know what’s happening at City Hall before decisions are made, so you can influence outcomes for A Better Burlington.

The best decisions are made when elected representatives tap the wisdom of our community members, and welcome many different perspectives.This site allows residents to comment and debate with each other; our Commenting Guidelines established in 2016 aim to keep debate respectful.

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