City launches new website

The city has launched a redesigned website at in early February to be more efficient, searchable, and user‐friendly, with a responsive design easily viewed on any mobile device. The site will offer new web services, increase open data and information access, and expand public involvement options, among other outcomes. Combined with the city’s e-government strategy, some of the activities residents will be able to do online include:

  • Pay tax or other city bills
  • Book recreaction programs, or Tee-off times
  • Join public survey and comment pages (eg. the Insight Burlington panel)
  • Request a service e.g. Potholes, Traffic Signals, Street Lights, Graffiti, Coyotes
  • View or add to the community calendar

In a recent community survey, nearly 60 per cent of residents said they rely on the website to learn about city programs and services.

For more information about e-Government services, call 905-335-7600, ext. 7504 or visit For more about getting involved with city government, visit

My Take: I’m delighted by the project, which will allow residents better and easier access to information, along with options to report repairs needs in their neighbourhoods. I’m particularly pleased with the “you spoke, we acted” section that will be added, to let residents know how their input made a difference in city decisions.

Written by Marianne Meed Ward

A Better Burlington began in 2006 after my neighbours said they felt left out of city decisions, learning about them only after they’d been made.

As journalist for 22 years, I thought “I can do something about that” and a website and newsletter were born. They’ve taken various forms and names over the years, but the intent remains: To let you know what’s happening at City Hall before decisions are made, so you can influence outcomes for A Better Burlington.

The best decisions are made when elected representatives tap the wisdom of our community members, and welcome many different perspectives.This site allows residents to comment and debate with each other; our Commenting Guidelines established in 2016 aim to keep debate respectful.

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  1. Great idea. Something like the FIXER programme by the Toronto Star. Reporting problems to a city connection is a long overdue item but initially the response will be overwhelming. After sending a complaint – what then ? Will the person receive an acknowledgement ? Will they be advised of the Wait time or the repair date ? The FIXER programme run by the Toronto Star does great work but I get the impression that the developers, builders and responsible city depts. now wait for a call from the Star. Looking forward to the success of this programme.

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