Beginning Wednesday, Feb. 10, 2016, transit users will be able to call 905-639-0550 with their bus stop ID number to hear upcoming scheduled bus arrival times. The bus stop ID number and phone number can be found on bus stop signs across the city. With the phone system upgrade in February, the arrival time information given to the transit rider will be the scheduled arrival time. In late spring 2016, the rider will be able to call to get actual, real-time bus arrival information. By summer 2016, transit riders will have access to a variety of new web and mobile-friendly tools to access transit information. There may be a temporary phone service disruption on Tuesday, Feb. 9, 2016 as the new phone feature is installed.
The second customer service feature is the automatic bus stop announcement system and LED visual display unit in all city buses. Passengers can now hear and see each stop as they travel along a route. This feature is now operating on all city buses.